REFUND / RETURN POLICY
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at firstname.lastname@example.org. For immediate response, please call (408)-709-5877. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed.
Food Order Errors
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. You may come to pick up the correct food item or we will deliver them to you per your request.
- For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price. Your order will be priority if you come to pick it up.
Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card. No cash refunds.
Please note we do provide courtesy items such as disposable utensils for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts or refunds.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted, and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Sorry, we cannot cancel or refund if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund for non-food items or beverages.
Sorry, we cannot provide a refund on any complimentary food. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.